Data and analytics agency of record
Allergan Aesthetics current business success relies heavily on deep and continuous relationships with a very specific audience of Healthcare Professionals (HCPs) – the specialists who administer Juvéderm and Coolsculpting through clinics across the world.
Holding Allergan back was a common set of challenges: multiple, disparate data sources, a mix of disconnected technology, and a complex global makeup with substantial market differences.
SYZYGY has been working with Allergan since 2019 to overcome these challenges. Aggregating data sources (first and third party) has provided a much clearer picture of the needs and behaviors of their HCP audiences. Systems have been integrated to support multiple marketing channels including media, web, and CRM, enabling a full view of all activity.
Allergan’s move from a complex set of hard-to-interpret data sets, to having a synthesized, ready-to-act series of dashboards has enabled senior management to easily compare various markets’ performance.
These changes have created solid foundations for much better business insight – leading to a consolidated view of performance and more informed marketing decisions.
Working with SYZYGY has enabled Allergan to deliver data-powered experiences that drive conversion and deepen relationships, resulting in sustained growth.
The SYZYGY team has really impressed us with their ability to provide rapid and effective solutions. They bring a different perspective, with smart ideas and suggestions, meaning we can maximise the value of our audience insight.
Services we provided:
- Customer journey intelligence & mapping
- Audience segmentation & behavioral insights
- Measurement & effectiveness frameworks
- Data & marketing technology strategy
- Communication and channel strategy
- CRM, 1PD & loyalty strategy
- Media strategy
- In-housing strategy and support
