Jobs

Senior Account Manager

The Senior Account Manager is responsible for project managing cross channel clients and corresponding teams in addition supporting the Director of Client Services to meet client and business objectives.
You would be expected to build strong relationships and to foster good team spirit with clients and members of the agency team. The Account Manager plays a pivotal role in the development of marketing campaigns. They are judged primarily on the ability to understand key consumer insights and drive the most appropriate marketing solutions for our clients.
Location
US / UK / Remote
Job type
Full-time
Expertise
Media

What does the role involve?

  • Work hand in hand with Senior Account Director and assume a principal role in the development of account/campaign strategies to ensure Client KPIs are met to enable future growth of the account.
  • Maintain a strategic overview of account, and proactively advise client on new issues and opportunities.
  • Ensuring close and well-coordinated communication with the key stakeholders internally and externally under the guidance of Account Director.
  • Oversee a team of paid media managers to ensure appropriate activity is developed and implemented according to SYZYGY quality standards.
  • Oversee project management of Paid Media activity and coordinate tasks between team members to deliver projects on time and to required standard via tools such as Kanban and Clickup.
  • Proactively innovate and drive new channels and initiatives to encourage profitable growth.
  • Be the primary point of contact for the Client and coordinate all client communications: meetings, calls, workshops etc.
  • Assume responsibility for development of team Account Managers & Account Executives.
  • Keep Account Director abreast of all client activity, communication and developments.
  • Adhere to deadlines given by client/Account Director.
  • Effectively manage any external/internal queries/issues on Account.
  • Take responsibility for the strategy and team allocation required to achieve client KPI targets.
  • Ensuring we have strong working relationships throughout our existing clients’ organisations.
  • Approve budget reconciliations and bookings for your accounts.
  • Ensuring integration between client, data, planning and strategy teams to provide clients with sound digital marketing proposals to deliver business results and drive innovation.
  • Increasing revenue by identifying new opportunities within our clients to grow existing business.
  • Ensuring commercial targets are achieved by projecting revenue, profitability management and resource planning across the teams.

 

Clients

  • Establish and develop Client relations at a senior level.
  • Organise & attend client meetings, chairing discussions and providing informative account insight to grow the account and gain competitive advantage.
  • Coordinate all presentation materials for Client meetings and conference calls.
  • Reply to all Client correspondence as priority or delegating this to others in the team as necessary.

What are we looking for?

  • University Degree (or international equivalent).
  • Three years’ online experience minimum within Paid media role.
  • A good working knowledge of different capabilities and what they offer the client and customer, including; Search Marketing, Programmatic Display, Social, Analytics, SEO, etc.
  • Extensive experience of developing and executing online marketing campaigns, both acquisition and retention.
  • Strategic ability and understanding of insights/Data (also at European level).
  • Exemplary client service skills, with the ability to maintain and extend client relationships.
  • Proven record of managing accounts with multiple stakeholders.
  • Development and execution of digital marketing communication plans.
  • Able to demonstrate strong Project management skills.
  • Astounding written, oral and presentation skill and competent in using Microsoft suite especially Excel.
  • Persuasive negotiation skills with an ability to cross and up-sell.
  • Excellent time management, numeracy skills and attention to detail.

Equal Opportunity Statement

SYZYGY is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, colour, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. Please let us know if you may need any additional support when applying for the role or if you are invited for an interview.

Excited about this role?

Simply send us your CV with a covering letter to talent@syzygy.co.uk or give us a call.

The benefits of working at SYZYGY

Flexible working hours
Start later in the morning, finish earlier in the evening – do what works for you. We care about the quality of the work you deliver, not when it gets done.
Family first policy
Whether it’s getting home for bed time or being present for those events that can’t be missed, our flexible hours and remote working mean you can put family first.
Remote working options
Two days a week you’ll be encouraged to come to the office for Team days. Otherwise, our state-of-the-art hardware allows you to work where you want, when you want.
Education and Development
You’ll have access to GroupM courses, WPP Coursera qualifications and LinkedIn Learning, along with mentoring, regular knowledge sharing sessions and industry certifications.
Health and Retirement provision
We offer private medical insurance for you and your family, subsidised eye care and dental, and with our pension plan and life insurance, your health and future is secure.
Physical and Mental wellbeing
Your wellbeing is important. We offer discounted gym access, free massages, a dedicated nutritionalist, a cycle-to-work scheme and access to our Mental Health Allies scheme.
30-day holiday package
You’ll get 25 flexible holiday days a year, the days between Christmas and New Year off, and at least a half day off for your birthday – plus all public and bank holidays.
Social events
Socialising with colleagues is important. We host a weekly ‘Thirsty-Thursdays’ after work drinks, all-agency lunches, summer parties on our rooftop and a special trip at Christmas.
Rooftop garden
Our rooftop, with its incredible view across London, is a great place to relax and get away from the hustle and bustle of the office. It’s also great for summer BBQs!
Agency dogs
We’re dog people, because let’s face it, they brighten up everyone’s day. So your faithful, four-legged friend is a welcome to join you in the office any time.
WPP partnership and discounts
As part of WPP you’ll get discounts on a range of products and services, including Apple products, Majestic Wine, car hire and free entry to the National Portrait Gallery.
Fruit and drinks
Quality coffee, soft-drinks, fresh fruit and snacks (the healthy and the chocolatey kind) are always available. There’s also a beer fridge for when the day is done.
Eating nearby
Our office is on Lamb’s Conduit street, a short walk to Covent Garden, Leather Lane Market and a wide range of restaurants, so you can sample the best cuisine from around the world.
Kitchen
There’s four fridges, artisan coffee machines, microwaves, filtered water and a range of treats every day. Everything you need if you’re bringing food from home.
Public transport links
With our office right in the centre of London, you’re only a few minutes walk from the Tube, Overground, National Rail and multiple major bus routes.
Can’t see the right role for you?
Get in touch.
Human Resources Aurelie Haroutunian
Head of HR
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